Last Updated: October 1, 2021

The privacy of your personal information is of the utmost importance to GROUPE OVO INC. (“groupe ovo“, “us”, or “our”, as appropriate). This privacy policy protects the information that we collect, use and disclose about you or that you give us online through our website (“Website”). By visiting our Website, you accept the terms of this Privacy Policy.



Information you provide: We can collect information about you such as your name, your contact information, and your electronic IP address when you communicate with us to obtain more information about groupe ovo, when you make a request through our Website or when you willingly subscribe to a specific service. We will use this information only to communicate with you in order to answer your questions and requests or to give you information or services you have requested.


Technical information: When you visit our Website, we can collect by electronic means private information that cannot by itself identify a specific person. This information (sometimes referred to as “non-personal information”) can include your computer’s IP address, as well as the browser used to visit our site. This technical data is grouped together and used to measure and improve the efficiency of our Website. We do not combine this technical data with the personal information that we collect on our Website.



Unless having your express consent, we shall not sell, rent, give or exchange your personal information to a third party, except to the internal service providers with whom we work to facilitate or outsource one or many aspects of the operation of our Website. These internal service providers are subject to confidentiality agreements and to legal restrictions prohibiting their use of the information we provide them for any purpose other than to facilitate the specific outsourced related operation, unless you have explicitly requested or given them your prior authorization for any other use. We consider any information you provide as confidential.


From time to time, we may be required to provide personal information as response to a court order, subpoena, a valid administrative investigation, or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activity that we in good faith believe to be illegal. We can divulge certain personal information if we believe that doing so is reasonably necessary to protect our rights, our property and our security, as well as those of others.



We will use reasonable safety measures to protect your personal information from unauthorized access. However, transmission via the internet is not completely secure. Please be careful when sending personal information by email to groupe ovo. Generally, the email is not a safe way to transmit information. Therefore, we cannot guarantee that this information will not be lost or used in a fraudulent way and we encourage the use of email encryption to communicate with us.



This Privacy Policy must be interpreted in conformity with the laws of the Province of Quebec, notwithstanding any conflict of laws. The laws of the Province of Quebec shall apply for all proceedings relating to this Website or to this Privacy Policy.



If there is any important modification to our Privacy Policy, the revised policy will be posted on this Website. Regardless of the modifications we bring to our Privacy Policy, we will use your private information in accordance with the version of the Privacy Policy in place at the moment you provided your personal information, unless you later give your content to use them otherwise.



If you have questions or comments regarding our Privacy Policy, or if you wish to review or modify your personal information or request for your personal information to be deleted from the databases we use actively, you may contact: Medical Director,


Unless restricted by law, we will take all reasonable measures to functionally delete your personal information from our databases upon request, although we may keep a copy for archiving purposes for as long as we judge necessary. We will respond to your request to access, update or delete your information within a delay of thirty (30) business days. In order to be able to provide you any information, correct any inaccuracy or delete any information, we may therefore ask you to verify your identity and to provide other details (in a secure manner) to help us respond to your request.


Last Updated: October 1 2021

GROUPE OVO INC. (“groupe ovo” us”, “we”, or “our”) uses cookies on our website at (“Website”). The cookies on our Website will access and write information on your device as identifiers of certain preferences and process personal data related to your browsing of our content (including your IP address) to provide you with an ideal experience on our Website, to improve the performance of our Website, to gather statistics, and for targeted advertising.

This notice describes how we use cookies and similar technologies on our Website. It also discusses how to contact us with any questions.

This Notice applies to our Website, apps or service that links to it or incorporates it by reference.  Our Privacy Policy will apply to any personal information collected through the use of cookies and similar technologies on our Website.


What are cookies and similar technologies?

Cookies are small blocks of data (text files) created by websites while you are browsing, such text files and are stored on your device (such as your computer or smartphone) to remember information about you, such as the websites  you visited last  or your device information, to enhance your user experience when you return to such websites.  ‘Similar technologies’ falls under the generic term ‘cookies’ which include local objects, browser fingerprinting technologies or any technology that stores or accesses information on your device. This information does not usually allow us to identify you, but it can offer you a better user experience when visiting our Website.


What cookies do we use?

There are four cookie categories: strictly necessary, functional, performance and advertising. We use both first- and third-party cookies. Any cookies that are set by the website or apps that you are visiting are called first-party cookies, whilst any cookies which are from a domain different than the domain of the website you are visiting are called third party cookies.

Strictly necessary cookies – are required for the operation of our Website and use of its features. The information collected relates to the operation of our Website (e.g. website scripting language) and enables us to provide you with the service you have requested. These cookies do not store any personal data. The use of these cookies is to ensure the proper technical functioning of our Website, access to and use of our Website or apps and to provide you with the service(s) you have expressly requested.

Functional cookies – are used to recognise you and remember your preference or settings when you return to our Website such as your language or the country you visit our Website from. This allows us to provide a personalised experience. If you do not allow these cookies, then some services may not function properly.

Performance cookies – are used to measure how often you visit our Website and how your use it. Information collected by these cookies are used to improve the use of our Website by our visitors. If you disable these cookies, we will not be able to monitor the website’s performance.

Advertising cookies - are used to collect information about your visit to our site, the content you viewed, your device and IP address. We use this information to make our Website (including marketing information) displayed on it more relevant to your interests.


Third-party cookies

In addition to our own cookies, we may also use various third-parties’ cookies to report usage, statistics and deliver advertising.


Inclusion of all gender and sexually diverse people is an important value of clinique ovo. We are continuously striving to create an environment of compassionate belonging where all of the LGBTQ2SIA+ community are supported, valued and respected.

The clinique ovo is located in unceded Indigenous territory. The Kanien’kehá: ka Nation is recognized as the guardian of Montreal / Tiohtiá: ke.

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